Return & Exchange Policy
We want you to love every product you receive. If something isn't right, we're here to help.
Eligible for Return or Exchange
Items may be returned or exchanged within 14 days of the delivery date, provided they are unused, unopened, and in their original packaging with all seals intact. A valid proof of purchase (order confirmation or receipt) is required.
The following items cannot be returned or exchanged for hygiene, safety, or product integrity reasons:
Contact Us
Reach out via WhatsApp or email within 14 days of receiving your order. Include your order number and reason for return.
Get Approval
Our team will review your request and confirm eligibility. Approved returns receive a return authorization within 1–2 business days.
Send the Item
Pack the item securely in its original packaging and ship it to our address. Return shipping costs are the customer's responsibility unless the item is defective.
Refund or Exchange
Once received and inspected, your refund will be processed within 5–7 business days, or your exchange item will be dispatched promptly.
Received a Defective or Wrong Item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund at no additional cost to you.
Refund Method
Approved refunds are returned to the original payment method. Cash on delivery orders are refunded via bank transfer or store credit — whichever the customer prefers.
WhatsApp: +962 79 171 5397 | Email: info@taj.group
Sunday – Thursday, 9:00 AM – 9:00 PM (Jordan time)
